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Service

一.About our product

1.Are you the manufacturer or trading company?

We are the manufacturer with professional production experience for various patches over than 25 years.

 

2.How about the scale of your company? How many workers there?

Our company was established in 1989 and gradually expanding, now covers an area of 10000 square meters production plant&6000 square meters packing workshop, and about 200 people works there.

 

3.How many years your company for exporting business?

Our company opened international business department since 2009, before that we have been cooperating with china local exporting trade companies for many years.

 

4.Do you have the production capacity to meet our big qty requirement?

Our factory pain relief patch daily capacity is 1000000pcs, delivery time within 10-20 days after confirmed the order. OEM&ODM services packing &logo available as per customer's requested.

 

5.How many production lines in your factory?

For pain relief patches 2 production lines, daily capacity 1000000pcs Heat pads 2 production lines, daily capacity 100000pcs Cooling gel patch 2 production lines, daily capacity 100000pcs

 

6.How many your company annual business turnover for local market and overseas market?

Local market 75% annual turnover USD3,620,000, overseas market 25% annual turnover USD1,210,000.

 

7.What’s your main products?

Our main products include various of pain relieving patches, capsicum plaster, cooling gel patch,body warmer heat pad, detox foot patch,slimming patch, motion sickness patch, corn removal plaster, nasal strips, diarrhea patch ,wound plaster, and other medical derivative.

 

8.Can you provide more details about your products?

Please kindly check our products catalogue enclosed for your details information.

 

9.How does the slim patch works? Does it have any side effect?

With the Slim patch you will be able to control your appetite, increase your metabolism ( burn excess fat ), reduce fat absorption and will assist in removing harmful toxins from the body. The patch will also help in regulating high blood pressure and cholesterol levels. The slim patch is a natural all pure 100% herbal patch, no side effect. It is caffeine and ephedra free. - If you have any skin allergies please consult your health care professional before using. Women who are in any stages of pregnancy or lactation period should avoid using this product.

 

10.How does the pain relief patch works?

Our pain relief patches main ingredients are capsicum extract, menthol, camphor, diclofenac and some others, the capsicum extract is very hot which main function stimulate the skin pores and make them expansion, so that the diclofenac can be absorbed absolutely and relieve the pain. The menthol and camphor with the effect of clearing heat for detumescence, promoting blood circulation to remove blood stasis.

 

11.How does the heat pad works?

The heat pad main ingredients are Iron powder,Activated carbon, Vermiculite, Water and Salt.The pad is air-activated and physical heating, warm your body and promote the blood circulation, relieve the pain from the circulation blocking.

 

12.What’s the difference between the capsicum plaster and the pain relief patch?

The capsicum plaster main ingredients are capsaicin, menthol, camphor, when use it, the feeling is very hot and effective last longer. The pain relief patch size 7*10cm main ingredients are menthol, camphor, methyl salicylate. when use it, the feeling is tepid, the smaller size 6.5*4.2cm that is easy to carry in pocket.when use it the feeling is cool.

 

13.How to use the patch?

Just open the packing bag, peal off the sticker paper, stick the adhesive side of the patch on the parts that you feel pain or need because of the cold ,Arthritis, periarthritis of shoulder, Rheumatism, rheumatoid , etc. notice: the heat pad can’t be sticked on the skin directly but need to stick on the underwear.

 

14.How long does the capsicum plaster effect last for? How long time I can see the effect?

The capsicum plaster effect can last for 8hours, and it starts to work within 10 minutes after stick.

 

15.How long does the slimming patch last for? How long time I can see the effect?

The slimming patch effect can last for 12hours, it is 100% natural ingredients and no side effect, normally about 1-2 months you will see the effect to loose 3-5kg weight, please kindly note when use the patch eat less hot&spicy food, less seafood.

 

16.Is it harmful to the skin? Do it can be used for sensitive skin?

Our patches are all 100% herbal extracts and no harmful to the skin, but if you are the sensitive skin, you’d better consult a doctor before using.

 

17.Can you provide samples? How much the shipping cost?

Free samples 5pcs can be provided no problem, but you’re kindly requested to bear the shipping cost, which is different due to the destinations, normally $30-50 freight charges via DHL or EMS, it takes 5-7 working days to arrive.

 

18.Can you send the samples to us by using our courier DHL or FEDEX?

We can send samples using your own express only for pain relief patches, but for the sensitive goods such as the heat pad and detox foot pad with the powder ingredients,the cooling gel patch with hydrogel,the slimming patch with paste, we have to send them via EMS and freight charge prepaid.

 

19.Can you tell me your bag material and box material?

Our bag is aluminium foil bag, normally one side thickness 6 silk or 9 silk For box normally 350g white cardboard.

 

20.Please advise the average expiry date of the patches?

All of our patches average expiry date 3 years,but please kindly note the patch should be keep in sealed bags and store in a cool and dry place.

 

21.could you please give me some info regarding your production process?

For the various patches, the production process are similar, main steps as below:

Step 1:mix the raw ingredients together as per definite rates

Step 2:put the raw ingredients together with the natural rubber into the smelter and get the adhesive Step 3:put the adhesive evenly on the fabric or cotton cloth and dry through the entire curing ovens production lines. Step 4:cut into customized size patches Step 5: packing in bag, box and carton

 

二:About price ,payment and transportation

 

1.Can you provide your price lists based on your MOQ?

Since there’re many kinds of products in our catalogue, can you advise us which items you are currently purchasing so that we can provide our best offer to you?

 

2.Why your price is So higher than the other supplier?

every product has different grade of quality, our factory has strict QC and QA to audit our products and guarantee the quality, in addition, our product is also approved by CE, the price offered to you is just provided based on our superior quality.

 

3.Your price is expensive than others who also have good quality, can you give a discount?

Superior quality is always our company’s first target, we’ve been in this field for many years and we know the production cost very well, our factory has strict QC and QA to audit our products and guarantee the quality of every product. Can you pls advise us your estimated order quantity? If large, we shall be pleased to apply for a reasonable discount for you.

 

4.What’s the payment terms?

The payment what we can accept T/T, L/C at sight, Western Union, Money gram, Escrow ,Paypal. Our general payment is 30% T/T in advance, the balance 70% paid before shipment.

 

 

5.We have cooperated with many Chinese suppliers with payment terms 30% T/T in advance, and the balance 70% against B/L copy within 3 days, we don’t understand why you don’t accept?

Our products are exported to worldwide and our payment terms is always 30% T/T in advance, the balance 70% paid before shipment, this is our company’s policy and all of our customers do accept this, hope you can understand as well. In addition, we can send you pictures of goods before shipment, you can check first then pay the balance payment which can guarantee both of our benefits as well.

 

6.We need you ship the goods by sea for customs declaration, we want to use the ESCROW or PAYPAL with payment protection, we don’t understand why you don’t accept?

At first, we only start our production when receiving your prepayment, if you use paypal or ESCROW, it will take longer time than T/T that receiving your payment, which will affect our production time.

Second, the price offered to you is really too low to make any profit, we just hope that your trial order can promote our further business, if paying by ESCROW or paypal, we can not do normal export customs declaration, and it will be difficult for us to export, hope you can understand.

 

7.What’s your loading port?

Generally, our loading port is Qingdao and Shanghai, but we can also deliver the goods to any port in China as per your requested.

 

8.How long time can you deliver the goods after we pay?

Shipment usually within 10-20 days after receiving your advance payment

 

9.If you don’t ship the goods on time, how should we do? I understand what you concern,delivery time is very important,it can show one factory’s credit and strength, we are a professional manufacturer in China since 1989 and have Complete production line, so usually we ship the goods on time, but sometimes because of bad weather,the logistics can’t deliver the goods to loading port on time, maybe it can delay 2-3days, it is belong to normal situation, hope you could understand, we will tell you production status timely,so please do not worry about it.

 

10.Is there door to door service? Yes, door to door service is OK for us, if the order is not large,we usually deliver goods to customers by TNT/DHL door to door, it is very fast and convenient. Also we have the Aliexpress online retailer store, which provide door to door service via economical post with much cheaper shipping cost.

 

11.Can you tell me your HS code?

Most of the adhesive patches HS code 3005109000 For the gel patch HS code 3006700000

 

12.How can we make an order?

Please tell me which our product you need and the quantity, and tell me which transportation way you prefer,by air or by sea? Then I will tell you the details.

 

13.How many patches for the 12*18cm and 7*10cm in one 20feet container?

For 12*18cm normal packing, 1pcs/per bag, 1000pcs/per carton, one 20feet container can load about 700,000pcs. For 7*10cm normal packing 1pcs/per bag, 3000pcs/per carton,one 20feet container can load about 1,000,000pcs. Above just for your information, if you need specified packing request, the qty have to be re-calculate.

 

14.we have an cheap offer from other factory,why we need to choose you?

I know you are a very sincere good customer, price is indeed very important, but you can’t consider the price separately from the quality, Superior quality is always our company’s first target, we’ve been in this field for many years and we know the production cost very well, our factory has strict QC and QA to audit our products and guarantee the quality of every product. Also we are the manufacturer with big production capacity to promise fast delivery , we sincerely hope to establish a long-term business with you, so we warmly welcome you to visit our factory and discuss face to face.

 

15.I want to use by myself, how can i get sample order?

You could go to our Aliexpress online store http://www.aliexpress.com/store/905508 to get the small sample order.

 

三:About our service

 

1.What’s your main markets?

Our main market include Europe, the Middle-East, South Africa, southeast Asia and part of North America

 

2.Where do you sell the patches in Europe?

At present, there are Russia, Czech republic, Romania, Norway, Denmark,Turkey, Slovakia, Bulgaria, the UK, Serbia, Hungary.

 

3.Which are the most popular categories you sell in Europe?

At present there are capsicum plaster 12×18cm,capsicum plaster 7×10cm,,pain relieving patch 7×10cm,pain relieving patch 6.5×4.2cm,warmer pad 10×13cm and Menstrual cramp relief patch 10×20cm, every month we will export milions of patches to Europe.they are very popular. We sincerely hope our more other products could go into European market by your promotion.

 

4.Can we be your sole agent, what supports and benefits we can get if be your agent?

If you to be our sole agent,we will provide the full set of documents for your registration.we can prepare free trial samples,in order to support your market promotion.we also can provide display box,display shelf.On the other hand,we will protect your market,and to make the agent more safely operation market. The last,we are direct factory,we can enlarge your profit, if you finish the requested annual turnover, we will provide 5% discount free goods in next year.

 

5.Do you have EU rep?can you make sure if we buy your products,we can sale it freely in Europe market?

We have EU rep in Germany. If any question you can contact us or our EU rep. If you want to do your own brand,you must consult your Ministry of Health and ready the documents to finish the register in your market, then you can sale freely in EU. If you want to sell our Kangdi Brand products,

 

6.Have you exported goods to our country, can you send the company name?

①Sorry,dear,we have no clients from your market.But I think this is good news for you.You have the largest opportunity to promotion our products,if our patches sales well in your market,You can be our sole agent in your country. ②Yes,we have clients from your country.He buy our XX patch,He place many times order from us.We suggest to you buy our another B patches,It is also meet your market needs and fit your climate.Do you want have a try?We can send some free samples to you.

 

7.As we are a newer, what services support can you provide if we buy your products?

First,we can prepare the documents to you for your register. Second,we can design the package free for you with your own LOGO.The third,we can design the products catalogue and print color brochure for you to promote sales for you.

 

8.Do you have any big and famous company to cooperate with before?

Of course,we do OEM for more than 200 companies in the world. Our biggest customer is from Russia who sell capsicum plaster and corn removal plaster with famous brand “DOCTOR”.

 

四: About product quality

 

1.What certificate do you have?

We have CE, ISO GMP,TUV,BV certificates, we are now applying to the FDA and ISO13485.

 

2.How to register your product ?

If you have no import the patches before,you need ask for your Ministry of Health what documents will you need for the register,then tell us,we will prepare the documents for you.If you need the documents to be signed by your embassy in China,we can also do it for you.

 

3.Do you have FDA, CE, GMP or any certificate to support your quality?

Yes,we have CE GMP ISO TUV BV certificates,We are applying to the FDA now,It will need some time. We have Duns number,It can be used for the register in USA.

 

4..What is service your EU rep can provide to us?

Our EU rep is the authorized agency by us, If you are from EU countries and wat to buy our products, you can consult our EU rep and it will provide some professional suggestion and help you to register in your country.

 

5.How do you prove your patch quality?

We have got many good feedbacks from our old clients.They said the effect is perfect. We also have the CE ISO GMP TUV and so on,many kinds of quality certificate. If you need,we can send some free samples to you for your test.

 

6.it mentions the wordings "EC REP Annastr. 9B, 64347 Griesheim Germany" on top of the CE mark. What does it mean?

This company, EuroScene Business Solutions GmbH, is our representative in Germany. He can offer help and provide certificates for our European customers.It shows that our products can be safely sold in European countries.

7.Where we can check your CE certificate and verify it is available in EU system?

Please kindly see the link

http://www.snqa.com.cn/Esearch_cer_old.asp http://www.snqa.com.cn/Esearch_results.asp

Our certificate No.is 01805

The CE certificate is issued by NQA.

The NQA Authorization Number by EU System is NB2363

You can refer to the below website. Thank you

http://ec.europa.eu/enterprise/newapproach/nando/index.cfm?fuseaction=notifiedbody.notifiedbodies&num=2301&text=2301-2400

 

8.Do you have any certificate copy to say it is safe for the skin/Children Etc ?

This product is made of herbal materials. It is suitable for both children and adults. We have the quality certificate which shows its contents percentage. According to the customer’s feedback, there is no harmful to the skin.

 

五:About  OEM

 

1.Can you do OEM for me?

Can we do customized size or ingredients also our own brand? We have done OEM service for more than 200 companies in the world. May I know the size you need? Could you please tell me your formula? I will see if it is possible to do.

 

2.What’s your MOQ if doing OEM?

This is depends on the products you need and your required packing method. Please see the attached products catalogue and kindly advice which products you are interest in, and we will send the OEM MOQ and best price to you soon.

 

3.For first order trial market, we can’t meet your OEM qty, how can we do? Is this your first time to distribute this product?

If yes, I suggest you use our original package to test the market. If the good market, we can do OEM for you. If you want to do OEM for the first time, how about order 50000bags, we can deliver 10000pcs patches with packing to you first, the balance bag packing 40000pcs we will keep in warehouse, When you need this product next time, we can prepare the goods and send them to you in time.

 

4.What is your OEM steps?

First, please kindly check and let me know the products you need. And I need to know whether you need our ingredients or do OEM with your formula. I will check with our R&D center and confirm it to you. Next step is the package design. You can design the package and send it to us. Or we can design the package for you too. After the package is confirmed by both parties, customer makes the deposit and we make the package printing and arrange the production.

 

5.Can you design the package for us?

Yes, we have our designers and can design the package for you. But the package can not have the information which is not allowed to put such as pirate label or mark.

 

6.What is the cost of the tool if you make the products with our size for heat pad?

The cost of the tool for heat pad is 3300$. If the quantities reach xxx pieces, we can deduct the cost from your future orders.

 

7.What is the cost of the tool if you make the products with our size for pain relief patch?

The cost of the tool for heat pad is 800$. If the quantities reach xxx pieces, we can deduct the cost from your future orders